Failure analysis & complaint investigation
Soles delaminating, uppers staining, products coming back in batches? Until the cause is known, the manufacturer, the supplier and the retailer point at each other — and the dispute costs money. An independent laboratory's investigation settles what actually happened.
When do you need it?
- a batch or model fails repeatedly (delaminating soles, cracking leather, failing seams, discolouration);
- retailer and manufacturer disagree whether the defect is manufacturing- or use-related;
- quality dropped after a supplier or material change, and you need evidence of the cause;
- an insurance or contractual dispute needs an objective technical basis.
How we investigate
Our expert team in the laboratory assists in identifying the root causes of recurring errors during shoe manufacturing and in finding solutions for them. Depending on the failure pattern, the product undergoes mechanical, chemical and structural examination: bond-strength measurement, material and contaminant analysis, durability testing, comparison against reference samples. This enables effective management of errors and addressing quality problems throughout the production process.
What you receive
A test report recording the method, the results and the established cause of failure — in a form you can use directly in supplier negotiations, contractual disputes or quality decisions.
Request a testing quote
Tell us about the product and the question you need answered — our laboratory will respond with a precise quotation.
Request a quote